Last updated: 19 October 2026. This policy applies to eligible purchases made through beuladigital.com. Please read it before completing payment.
1. Scope
Beula Digital Platform offers digital books (eBooks), may offer printed books, and may offer paid learning programs or courses when enrollment opens. Free registration for the Shift Movement does not require payment and therefore has no purchase refund.
2. Cancellation and consumer rights
We respect applicable consumer protection laws in Tanzania. Certain qualifying online transactions may be cancelled within seven days if the customer has not received a material benefit, subject to the conditions and exceptions in the Electronic Transactions Act. Legal exceptions can apply to books and downloaded content, among other transactions. Any applicable legal right to a refund or other remedy remains in effect regardless of this policy.
3. Digital books and downloads
Digital products are generally delivered electronically after successful payment confirmation. Once a correct digital product has been made accessible, we do not ordinarily offer a change-of-mind refund where an applicable legal exception permits that restriction. However, we will review and remedy problems including:
- An order charged more than once.
- A paid download not supplied or access not granted after a verified payment.
- An incorrect, corrupted or materially misdescribed file.
- A technical problem on our side that prevents access and cannot reasonably be resolved.
Please contact us as soon as you discover a problem. We may first restore access or provide the correct file. If delivery cannot be completed or a refund is otherwise required, we will arrange an appropriate refund or other remedy. Your statutory rights are not limited.
4. Printed books, where offered
If Beula Digital offers a printed book, check the product listing for delivery areas, charges and timelines before purchase. If a book arrives damaged, defective or different from the item ordered, contact us promptly with the order number and photographs where practical. Do not return an item before receiving return instructions. Where a return is accepted, we will explain the return arrangements and any lawful delivery costs. Your rights for faulty or incorrectly supplied goods remain unchanged.
5. Paid courses and learning programs
Programs marked “Coming Soon” are not currently open for paid enrollment. If paid courses become available, any additional cancellation terms will be shown on the course or checkout page before payment. Where a paid course is not delivered, has been materially misdescribed or the customer has an applicable cancellation right, we will consider the appropriate refund or other remedy. Where a service has already begun with the customer’s consent, the law may provide specific exceptions.
6. Duplicate, failed or unconfirmed payments
If you are charged twice, receive a payment failure notice after being charged, or cannot access a paid order, contact us with the order reference and payment transaction reference. We will verify our records with the payment provider and correct any confirmed payment issue. Payment reversals will normally be made through the original payment route where available. We will never ask for your card PIN, CVV, or account password.
7. How to request a refund or report a problem
Email info@beuladigital.com or call/WhatsApp +255 659 992012. Include your name, order number, purchase date, a short description of the issue, and any relevant screenshots or transaction reference. Do not send card numbers, PINs, CVV codes or passwords.
8. Review and processing times
We aim to acknowledge requests within five business days and will explain any further verification required. When a refund is due under an applicable statutory cancellation right, we will honor the legally required timeframe, including the 30-day period where it applies. Other approved refunds will be processed as soon as reasonably possible; the time for funds to appear may depend on the bank, mobile-money network or payment service provider. We will provide updates if processing is delayed.
9. Contact and disputes
We prefer to resolve complaints directly and fairly. If you believe your concern has not been resolved, contact us again with your original request details. Nothing in this policy restricts any rights or remedies available under applicable law.
10. Policy updates
We may update this policy as our products and services change. Changes apply from the date they are published and do not retrospectively remove rights arising from an earlier transaction.